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Frequently Asked Questions
PRE-ORDER & SHIPPING
The Umami & Heat Collection is currently available for Early Access. All pre-orders placed now are scheduled to ship from our US facility on March 30, 2026. You will receive a tracking number via email as soon as your box is on its way.
For items currently in stock (such as our Artful Snack Box), orders are processed within 2–3 business days. Delivery typically takes 5–7 business days depending on your location.
ABOUT THE COLLECTIONS
Each box is a curated journey. Our Umami & Heat Collection features five premium flavor builders, including our signature Artisanal Chili Crisp and Garlic & Sesame oil, sourced directly from heritage makers in Japan.
No. We offer our collections as standalone, limited-edition boxes. You can explore the best of Japanese craft without any recurring monthly charges or commitments.
GIFTING & DIETARY INFO
Yes! Select the “This is a gift” option at checkout to include a personalized message. We never include pricing information in the box.
Many of our authentic products contain soy, gluten, or sesame. Because we source from small-batch artisans, cross-contamination is possible. Please Contact Us for specific ingredient details if you have a severe allergy.