Shipping policy
MOMOCA United States & Japan Shipping Policy
Promotional Offers (Just Pay Shipping & Handling) For specific "Just Pay Shipping" or "Free + Shipping" promotions, the standard free shipping threshold does not apply. Shipping and handling fees for these promotional items are calculated at checkout and are non-refundable. These offers cannot be combined with other discounts or free shipping codes unless otherwise stated.
Shipping Availability
MOMOCA currently ships orders within the United States and Japan. At this time, we do not offer worldwide international shipping outside of these regions.
Shipping Origin
Orders shipped within the United States are fulfilled from our facility in Colorado, United States. Orders shipped within Japan are fulfilled domestically.
Order Processing Time
All orders require a handling period before shipment.
- Handling Time: 2–3 business days
- Business Days: Monday–Friday (excluding holidays)
Orders are prepared and packed during this time before being handed off to the carrier.
Shipping Rates & Delivery Times
United States Orders
| Shipping Method | Estimated Transit Time | Order Value | Shipping Fee |
|---|---|---|---|
| Standard Shipping | 5–7 business days | $0.01–$37.50 | FREE |
Note: Promotional items (e.g., 'Just Pay Shipping' offers) are subject to specific shipping and handling fees as indicated at checkout and do not qualify for standard free shipping.
The 'Handling' portion of your fee covers the warehouse labor, packaging materials, and fulfillment costs associated with preparing your promotional order.
Japan Orders
| Shipping Method | Estimated Transit Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 3–5 business days | $6.77 |
Transit times are estimates and begin once an order has shipped. Delivery times may vary due to carrier delays, weather conditions, customs procedures (where applicable), or other factors outside our control.
Tracking Information
Once your order has shipped, you will receive a shipment confirmation email with tracking details. You can use this information to monitor the status of your delivery online.
Customer Support
Your satisfaction is important to us. If you have any questions about shipping, orders, or delivery, please contact our customer support team.
Phone: +1-877-895-2726
Email: support@momoca.store
Support Hours:
Monday–Friday, 8:00 AM – 5:00 PM (MST)
Thank you for shopping with MOMOCA. We appreciate your trust and look forward to delivering a great experience with every order.