FAQ's

Excellent question! Unlike most other Japanese snack subscription brands that focus on mainstream snacks (that you can commonly buy in Asian supermarkets), MOMOCA only curates unique, local specialties from across different regions of Japan. Also, we are the only subscription service that includes snacks with Japanese superfood ingredients in every box.

At MOMOCA, we are committed to meeting or exceeding your expectations with our subscriptions or individual purchases. Our Happiness Guarantee covers every aspect of your experience with us: shipping issues, damaged products, missing orders, etc. If you have an issues or concerns with your order, please reach out to our dedicated support team via our Contact Us form or email us at support@momoca.store.

All of our products can be purchased through the Momoca website! https://momoca.store/

Yes. We offer MOMOCA Gift options which are based on one-time payments. When placing your order, please use the shipping address for the gift recipient, but leave your email address.

With MOMOCA Gifting Options, we also offer a free E-Gift Message that you can send to your recipient. Please note that you will receive the shipment tracking information to share when the product leaves our packing facility in Japan.

We also offer a Digital Gift Card that you can to send to recipient(s) on a specific date. With this option, you can also include a personalized gift note.

For every snack, we translate the ingredients, key nutritional elements, and common allergens listed on the snack’s Japanese packaging.

The 9 major allergens designated by the FDA (as of January 1, 2023) are: Milk, Eggs, Fish, Crustacean Shellfish, Tree Nuts, Peanuts, Wheat, Soybeans, and Sesame.

For added allergen guidance, we translate the potential cross-contamination information from each snack's packaging. These are shared in our "Advisory” may contain statements.

Please note that Japanese labeling guidelines include 8 major allergens (Milk, Peanut, Egg, Buckwheat, Wheat, Crab, and Shrimp).

Please do not consume our products if you have an allergy to other ingredients not listed among the eight (8) allergens required for labeling in the Japanese guidelines.

No, you can only use one promotional code on each order. 

We accept all major credit cards (Visa, Master Card, American Express, etc.). We also accept Shop Pay. 

Please send an email to support@momoca.store

You can reach us by using this contact form.

We currently ship to the following countries: United States and Japan.

We have various shipping conditions. We ship to the USA for free. Please read our shipping policy.

You will receive a confirmation email from support@momoca.store and a tracking number once your order has been shipped.

After the order is placed, your box is immediately prepared and packed (within 2-3 business days) to be handed over to the delivery courier.

Once the courier receives your box, the estimated delivery time is based on your country:

Japan : 3-5 days

U.S.:  14-28 days

You will receive a confirmation email when your box ships from our packing facility in Japan.

If you haven't received your box by the expected arrival time, please contact your local post office by providing the tracking number or contact our dedicated support team via our Contact Us form or email us at support@momoca.store.

If you have any problems placing your order please contact us at support@momoca.store or phone 877-895-2726 to provide details (and images, as needed) so that we can address your problem.  We are typically responsive Mondays through Fridays 8 am-5 pm MST. 

On occasion there may be a problem with the shipment of your order.  If this occurs please contact us at support@momoca.store or phone +81 90-2224-1394 to provide details (and images, as needed) so that we can address your problem.  We are typically responsive Mondays through Fridays 8 am-5 pm MST.  We appreciate your patience as we seek to provide the best of service, however we are a small but mighty team and it may take a moment for us to get back to you. 

Subscribe & Save (auto-replenishment) is the most convenient way for you to get the MOMOCA Snack Boxes you want delivered to you on a regular schedule. We automatically send your new monthly subscription box based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your snack boxes, and we'll take it from there.

You always have complete control over your Auto-Replenishment orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date by visiting 'View Upcoming Orders' located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.

Joining Subscribe & Save is easy; it can be done while browsing on a product page. To subscribe, simply select the 3 month, 6 month, or 12 month option for your desired snack box and then add to cart and check out as normal.  And don't forget to set up an account so that you can check your subscription status at anytime. 

After you join Subscribe & Save, you will receive an email confirming your subscription. This email will include a link to access the 'Manage Subscriptions' section in your account where you can manage your upcoming orders.

Subscriptions are easy to manage. You can change your next order date, skip an order, reschedule the shipping date, or cancel a subscription by visiting Manage My Subscription. Log in to your account using the email used to place your order.  Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:

To change your next order date, please visit the ‘View Upcoming Orders’ tab within your account and click the Edit button to the right of the next order date then select a new date for your order. This will change the order date for the entire order.

Cancel subscription:

To cancel a subscription item, please visit the ‘Manage Subscriptions' tab and simply click the “Cancel Subscription” link at the bottom of the subscription details. You'll be prompted to confirm this action and indicate your reason for canceling. Once you've selected a cancel reason and clicked the ‘Cancel Subscription' button, your subscription will be canceled and no future orders will be placed. You will receive an email notification confirming this action.

Skip a delivery:

To skip a subscription order, visit the 'My Next Order' tab within 'My Auto Replenishment' and click the 'Skip Delivery' button to the right of the upcoming order date dropdown to skip the entire order.

Please allow up to 24 hours for any modifications or cancellations to be processed.

You may also email us at support@momoca.store if you have any questions about your subscription.

All Subscribe & Save subscriptions require a credit or debit card payment.  Alternative payment forms, such as Buy Now Pay Later (BNPL) such as Afterpay, or cash apps such as Venmo cannot be accepted at this time. 

To change the default shipping address for your subscription:

1. Log in to your MOMOCA Account at Manage Subscriptions.

2. Under "Subscriptions", find the subscription you wish to change and select "Edit Plan Details"

3. From there, select the "View Your Next Order" tab, to edit your shipping address.

Note: If you are trying to change your shipping address after your subscription has already been renewed but not yet shipped, please email us at support@momoca.store or via our Contact Us form for assistance with changing the address for your upcoming shipment. Updating the shipping address in your Member Portal affects only future renewals but doesn't update any existing orders.

1. Sign into Your Account

2.  Go to the Manage Your Subscriptions Page.

3. Click “Manage”.  Click “View/Update Card”.  Update your credit card information.

Generally speaking, our team is live and working between 9 am and 5 pm MST. On holidays, team MOMOCA is off, so we’ll answer on the next non-holiday weekday.

Contact us at:

Phone number: (877) 895-2726

Email: support@momoca.store

At MOMOCA.store, we take great pride in curating a selection of premium gourmet snacks. However, we understand that due to their limited shelf life, our products may not always meet your expectations.

Please review the following policies regarding returns, refunds, and exchanges:

• All sales are final, and we do not accept returns or offer refunds for purchased items.
• For subscription orders, you can cancel or modify your subscription before the next renewal date to avoid receiving future boxes.
• Please note that once a subscription renewal has been processed, it is non-refundable.
• If your order is significantly delayed and has not arrived within 4 weeks from the shipping date, please contact our customer support team at support@momoca.store. We will work diligently to resolve the issue and ensure your satisfaction.
• In the event of a missing or lost order, you must notify us within 4 weeks from the shipping confirmation date to be eligible for reimbursement or replacement.

At MOMOCA.store, we strive to provide an exceptional shopping experience. If you have any concerns or issues with your order, please reach out to our dedicated customer support team, and we will do our best to address your needs promptly.