MOMOCA Moments offers a unique Japanese tea and snack pairing experience that goes beyond traditional snack boxes in several important ways:

Tea & Snack Harmony
Unlike other boxes that simply include assorted snacks, each MOMOCA collection features premium Japanese teas thoughtfully paired with complementary treats. Our tea experts carefully select combinations that enhance flavor profiles and create a harmonious tasting experience.

Authentic Tea Culture
We focus on the cultural art of Japanese tea moments, providing not just products but a complete experience. Each box includes detailed guides on proper brewing techniques, traditional preparation methods, and the cultural significance behind each tea.

Premium Tea Selection
Our teas are sourced directly from prestigious regions like Kyoto's Uji district, known for exceptional quality and limited international availability. These premium teas are rarely found in standard subscription boxes.

Educational Component
Every MOMOCA Moments box includes comprehensive guides that transform simple tasting into an immersive cultural journey. Learn about tea traditions, seasonal significance, and the art of mindful enjoyment.

Complete Tea Experience
Our subscription model includes authentic Japanese tea tools with longer commitments, allowing you to create a complete tea ceremony experience at home. From traditional tea cups to complete ceremony sets, we provide everything needed to fully embrace Japanese tea culture.

Wellness Focus
We emphasize the mindful, wellness aspects of Japanese tea traditions, encouraging subscribers to create meaningful rituals and moments of tranquility in their daily lives.

At MOMOCA, we are committed to meeting or exceeding your expectations with our subscriptions or individual purchases. Our Happiness Guarantee covers every aspect of your experience with us: shipping issues, damaged products, missing orders, etc. If you have an issues or concerns with your order, please reach out to our dedicated support team via our Contact Us form or email us at support@momoca.store.

All of our products can be purchased through the Momoca website! https://momoca.store/

Yes. We offer MOMOCA Gift options which are based on one-time payments. When placing your order, please use the shipping address for the gift recipient, but leave your email address.

With MOMOCA Gifting Options, we also offer a free E-Gift Message that you can send to your recipient. Please note that you will receive the shipment tracking information to share when the product leaves our packing facility in Japan.

We also offer a Digital Gift Card that you can to send to recipient(s) on a specific date. With this option, you can also include a personalized gift note.

For each MOMOCA Moments box, we provide comprehensive nutritional and allergen information:

Detailed Product Guide Every box includes a detailed guide with translated ingredients, nutritional information, and clearly marked allergens for both teas and snacks. This information is also available digitally on our product pages.

Allergen Identification We clearly identify the presence of the 9 major allergens designated by the FDA: • Milk • Eggs • Fish • Crustacean Shellfish • Tree Nuts • Peanuts • Wheat • Soybeans • Sesame

Cross-Contamination Information For your safety, we translate and include any "may contain" advisory statements from the original Japanese packaging regarding potential cross-contamination.

Tea-Specific Information For our teas, we provide detailed information about caffeine content, region of origin, and any herbs or additional ingredients included in blends.

Digital Access A complete nutritional and allergen guide for each collection is available for download from our website on the respective product pages, allowing you to review this information before purchase.

Special Dietary Needs While we currently don't offer customized boxes for specific dietary restrictions, our detailed information allows you to make informed decisions about which items in your box align with your dietary needs.

If you have specific allergen concerns, please contact our customer service team at support@momoca.store for additional guidance.

Please note that Japanese labeling guidelines include 8 major allergens (Milk, Peanut, Egg, Buckwheat, Wheat, Crab, and Shrimp).

Please do not consume our products if you have an allergy to other ingredients not listed among the eight (8) allergens required for labeling in the Japanese guidelines.

No, you can only use one promotional code on each order. 

We accept all major credit cards (Visa, Master Card, American Express, etc.). We also accept Shop Pay. 

Please send an email to support@momoca.store

You can reach us by using this contact form.

We currently ship to the following countries: United States and Japan.

We have various shipping conditions. We ship to the USA for free. Please read our shipping policy.

You will receive a confirmation email from support@momoca.store and a tracking number once your order has been shipped.

After the order is placed, your box is immediately prepared and packed (within 2-3 business days) to be handed over to the delivery courier.

Once the courier receives your box, the estimated delivery time is based on your country:

Japan : 3-5 days

U.S.:  14-28 days

You will receive a confirmation email when your box ships from our packing facility in Japan.

If you haven't received your box by the expected arrival time, please contact your local post office by providing the tracking number or contact our dedicated support team via our Contact Us form or email us at support@momoca.store.

If you have any problems placing your order please contact us at support@momoca.store or phone 877-895-2726 to provide details (and images, as needed) so that we can address your problem.  We are typically responsive Mondays through Fridays 8 am-5 pm MST. 

On occasion there may be a problem with the shipment of your order.  If this occurs please contact us at support@momoca.store or phone +81 90-2224-1394 to provide details (and images, as needed) so that we can address your problem.  We are typically responsive Mondays through Fridays 8 am-5 pm MST.  We appreciate your patience as we seek to provide the best of service, however we are a small but mighty team and it may take a moment for us to get back to you. 

Subscribe & Save (auto-replenishment) is the most convenient way for you to get the MOMOCA Snack Boxes you want delivered to you on a regular schedule. We automatically send your new monthly subscription box based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your snack boxes, and we'll take it from there.

You always have complete control over your Auto-Replenishment orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date by visiting 'View Upcoming Orders' located within your account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time.

Joining Subscribe & Save is easy; it can be done while browsing on a product page. To subscribe, simply select the 3 month, 6 month, or 12 month option for your desired snack box and then add to cart and check out as normal.  And don't forget to set up an account so that you can check your subscription status at anytime. 

You can click on this link or email us: https://momoca.store/account

We can send you an Account Activation email if you send us an email at support@momoca.store.

After you join Subscribe & Save, you will receive an email confirming your subscription. This email will include a link to access the 'Manage Subscriptions' section in your account where you can manage your upcoming orders.

Subscriptions are easy to manage. You can change your next order date, skip an order, reschedule the shipping date, or cancel a subscription by visiting Manage My Subscription. Log in to your account using the email used to place your order.  Please allow up to 24 hours for modifications or cancellations to be processed.

Change an order date:

To change your next order date, please visit the ‘View Upcoming Orders’ tab within your account and click the Edit button to the right of the next order date then select a new date for your order. This will change the order date for the entire order.

Cancel subscription:

To cancel a subscription item, please visit the ‘Manage Subscriptions' tab and simply click the “Cancel Subscription” link at the bottom of the subscription details. You'll be prompted to confirm this action and indicate your reason for canceling. Once you've selected a cancel reason and clicked the ‘Cancel Subscription' button, your subscription will be canceled and no future orders will be placed. You will receive an email notification confirming this action.

Skip a delivery:

To skip a subscription order, visit the 'My Next Order' tab within 'My Auto Replenishment' and click the 'Skip Delivery' button to the right of the upcoming order date dropdown to skip the entire order.

Please allow up to 24 hours for any modifications or cancellations to be processed.

You may also email us at support@momoca.store if you have any questions about your subscription.

All Subscribe & Save subscriptions require a credit or debit card payment.  Alternative payment forms, such as Buy Now Pay Later (BNPL) such as Afterpay, or cash apps such as Venmo cannot be accepted at this time. 

To change the default shipping address for your subscription:

1. Log in to your MOMOCA Account at Manage Subscriptions.

2. Under "Subscriptions", find the subscription you wish to change and select "Edit Plan Details"

3. From there, select the "View Your Next Order" tab, to edit your shipping address.

Note: If you are trying to change your shipping address after your subscription has already been renewed but not yet shipped, please email us at support@momoca.store or via our Contact Us form for assistance with changing the address for your upcoming shipment. Updating the shipping address in your Member Portal affects only future renewals but doesn't update any existing orders.

1. Sign into Your Account

2.  Go to the Manage Your Subscriptions Page.

3. Click “Manage”.  Click “View/Update Card”.  Update your credit card information.

Generally speaking, our team is live and working between 9 am and 5 pm MST. On holidays, team MOMOCA is off, so we’ll answer on the next non-holiday weekday.

Contact us at:

Phone number: (877) 895-2726

Email: support@momoca.store

At MOMOCA.store, we take great pride in curating a selection of premium gourmet snacks. However, we understand that due to their limited shelf life, our products may not always meet your expectations.

Please review the following policies regarding returns, refunds, and exchanges:

• All sales are final, and we do not accept returns or offer refunds for purchased items.
• For subscription orders, you can cancel or modify your subscription before the next renewal date to avoid receiving future boxes.
• Please note that once a subscription renewal has been processed, it is non-refundable.
• If your order is significantly delayed and has not arrived within 4 weeks from the shipping date, please contact our customer support team at support@momoca.store. We will work diligently to resolve the issue and ensure your satisfaction.
• In the event of a missing or lost order, you must notify us within 4 weeks from the shipping confirmation date to be eligible for reimbursement or replacement.

At MOMOCA.store, we strive to provide an exceptional shopping experience. If you have any concerns or issues with your order, please reach out to our dedicated customer support team, and we will do our best to address your needs promptly.

Your complimentary tea tools will be included with your first MOMOCA Moments box after subscribing or upgrading to a qualifying plan (3, 6, or 12-month subscription).

All MOMOCA boxes ship directly from Japan via EMS (Express Mail Service) and typically arrive within 7-14 business days after shipping. Please note that international shipments must clear customs in the USA, which can occasionally cause slight delays beyond our control.

For annual subscribers receiving the complete Tea Ceremony Set, we take extra care in packaging these delicate items to ensure they arrive in perfect condition. Each piece is individually wrapped and secured to prevent damage during international transit.

You'll receive tracking information once your box ships, allowing you to monitor its journey from Japan to your doorstep. If you have any concerns about the status of your shipment or tea tools, please contact our customer service team at support@momoca.store.

For customers upgrading from an existing subscription, your tea tools will ship with the first box of your new subscription term.

Our complimentary tea tools are authentic, high-quality items sourced directly from established Japanese craftspeople who specialize in traditional tea ceremony implements.

Japanese Tea Cup (3-Month Gift) This authentic Japanese tea cup is crafted from quality ceramic using traditional techniques. Each cup features the ideal shape and thickness for proper heat retention and drinking experience. These are not mass-produced items, but carefully selected pieces that reflect Japanese aesthetic principles.

Bamboo Tea Whisk/Chasen (6-Month Gift) Our professional-grade bamboo tea whisks are hand-crafted in China from a single piece of bamboo. Each whisk features approximately 100 precisely carved prongs designed to create the perfect froth and texture in your matcha. These are the same quality tools used in traditional Japanese tea ceremonies and by tea professionals.

Complete Tea Ceremony Set (Annual Gift) The tea ceremony set includes premium items selected for both functionality and beauty:

• The handcrafted teapot is made from quality clay with proper heat distribution properties
• The authentic matcha bowl (chawan) is individually crafted with traditional glazing techniques
• Each tool meets the standards used in proper Japanese tea ceremonies

We work directly with Japanese suppliers who understand the importance of craftsmanship in tea culture. These are not decorative replicas, but functional tools designed for authentic tea preparation that will enhance your experience while lasting for years with proper care.

No, the complimentary tea tools are specifically paired with each subscription length and cannot be exchanged for different items.

Each gift has been thoughtfully selected to complement your tea journey at that particular subscription level:

• The Japanese Tea Cup (3-month subscription) provides the essential vessel for enjoying your teas
• The Bamboo Tea Whisk (6-month subscription) allows you to properly prepare matcha
• The Complete Tea Ceremony Set (annual subscription) offers the full traditional experience

These carefully curated gifts are designed to progressively enhance your tea experience as you extend your commitment to the MOMOCA Moments journey. The specific tools provided at each level build upon each other to create a complete tea ceremony experience.

If you're interested in acquiring different tea tools, we recommend selecting the subscription length that offers your preferred gift, or contacting our customer service team about purchasing additional tools separately.

The shipping method for your complimentary tea tools depends on which gift you receive:

3-Month Subscription (Japanese Tea Cup) Your authentic Japanese tea cup will be carefully packaged inside your first MOMOCA Moments box. No separate shipment is required.

6-Month Subscription (Bamboo Tea Whisk) The professional-grade bamboo tea whisk (chasen) will be included inside your first box, securely packaged to prevent damage during transit.

Annual Subscription (Complete Tea Ceremony Set) Due to the size and delicate nature of the complete tea ceremony set, these items will be shipped separately from your regular box. You'll receive tracking information specifically for your tea set shipment, which will be sent shortly after your first box ships.

All items, whether included with your box or shipped separately, are carefully packaged to ensure they arrive in perfect condition after their journey from Japan.

If your complimentary tea tools arrive damaged, please contact us immediately at support@momoca.store.

We take great care in packaging all tea tools to prevent damage during international shipping. However, if you receive any items in less than perfect condition, our customer service team will promptly address the situation.

When contacting us about damaged items, please:

• Include your order number
• Provide a brief description of the damage
• Attach photos of the damaged item(s) if possible

We stand behind the quality of all our products and will work quickly to resolve any issues with replacement items. Your satisfaction with the complete MOMOCA Moments experience, including your tea tools, is our priority.

Yes, you will receive new complimentary tea tools when you renew your subscription for another term.

When you renew your MOMOCA Moments subscription for another 3, 6, or 12-month term, you'll receive the corresponding tea tools with your first box of the new subscription period:

• Renew for 3 months: Receive another authentic Japanese Tea Cup
• Renew for 6 months: Receive another professional-grade Bamboo Tea Whisk
• Renew for 12 months: Receive another complete Tea Ceremony Set

This allows you to build a collection of authentic Japanese tea tools over time or share them with friends and family who might be interested in exploring Japanese tea culture.

We believe that quality tea tools enhance your experience, and we're pleased to offer these complimentary items as a token of our appreciation for your continued subscription.

Not yet. Currently, our authentic Japanese tea tools are exclusively available as complimentary gifts with our 3, 6, and 12-month subscriptions.

We've carefully sourced these high-quality items directly from Japanese craftspeople who specialize in traditional tea ceremony implements. At this time, they are not available for individual purchase.

We are exploring the possibility of offering select tea tools for separate purchase in the future based on customer interest. If you're particularly interested in acquiring specific tea tools without a subscription commitment, please let us know at support@momoca.store so we can gauge demand for this option.

In the meantime, subscribing to MOMOCA Moments is the only way to receive these authentic Japanese tea tools, which have been specifically selected to enhance your tea experience.

Yes, proper care will extend the life and beauty of your authentic Japanese tea tools. Each MOMOCA Moments box that includes tea tools will come with specific care instructions, but here are the general guidelines:

Japanese Tea Cup (Ceramic) • Hand wash only with mild soap and warm water • Avoid abrasive cleaners or scrubbers • Do not microwave unless specifically marked as microwave-safe • Allow to air dry completely before storing • Store in a safe place to prevent chips or cracks

Bamboo Tea Whisk (Chasen) • Rinse with warm (not hot) water after each use • Never use soap or detergents • Gently shake off excess water • Allow to air dry completely on a whisk holder (if available) or standing upright • Store in a dry place away from direct sunlight • Replace after approximately 50-70 uses when tines begin to break

Tea Ceremony Set • Teapot: Rinse with warm water only (no soap), allow to dry completely • Matcha Bowl: Hand wash with mild soap, avoid soaking for extended periods • Tea Spoon: Wipe clean with a soft cloth, avoid prolonged water exposure • All items: Handle with care and store in a safe place to prevent damage

With proper care, these traditional tools will continue to enhance your tea experience for years to come. The natural aging of some materials, particularly bamboo, is considered part of their beauty in Japanese culture.

Yes, gift subscription recipients receive all the same benefits as regular subscribers, including the complimentary tea tools.

When you purchase a gift subscription, your recipient will receive:

• For 3-Month Gift Subscriptions: An authentic Japanese Tea Cup with their first box
• For 6-Month Gift Subscriptions: A professional-grade Bamboo Tea Whisk with their first box
• For 12-Month Gift Subscriptions: A complete Tea Ceremony Set (shipped separately)

The tea tools will be delivered according to the same schedule as regular subscriptions, with the cup and whisk included in the first box, and the complete tea set shipped separately for annual subscriptions.

Gift subscriptions make particularly meaningful presents for tea enthusiasts, as they provide both the ongoing experience of premium Japanese teas and snacks plus the lasting keepsake of authentic tea tools.

When you purchase a gift subscription, you'll have the option to include a personalized message to your recipient explaining the tea tools they'll receive as part of their gift.

Each complimentary tea tool represents significant value, reflecting their authentic Japanese craftsmanship:

3-Month Subscription Gift: The authentic Japanese Tea Cup has a retail value of $15. These ceramic cups are specially designed for proper tea enjoyment with attention to traditional aesthetics and functionality.

6-Month Subscription Gift: The professional-grade Bamboo Tea Whisk (Chasen) has a retail value of $35. Each whisk is hand-crafted from a single piece of bamboo with approximately 100 precisely carved prongs, representing skilled artisanal work.

12-Month Subscription Gift: The complete Tea Ceremony Set has a retail value of $100. This comprehensive set includes:

• Handcrafted Traditional Teapot
• Authentic Matcha Bowl
• Traditional Tea Cup
• Professional Grade Matcha Whisk
• Ceremonial Tea Spoon

These values reflect comparable pricing for authentic Japanese tea tools of similar quality available through specialty retailers. By including these as complimentary gifts with longer subscriptions, we're pleased to offer substantial added value while helping you build a complete collection of traditional tea ceremony implements.

Since the tea tools are complimentary gifts included with your subscription, they cannot be returned or exchanged for different items or credit.

Each tea tool is carefully selected to enhance your MOMOCA Moments experience at that particular subscription level. The specific tools are chosen to complement the teas in your box and help you develop your tea preparation skills.

If you receive damaged tea tools, please contact us immediately at support@momoca.store with photos of the damage, and we'll arrange for replacement of the same item.

We're confident you'll appreciate the quality and functionality of these authentic Japanese tea tools as they enhance your tea journey. If you have specific concerns about the tea tools before subscribing, please reach out to our customer service team for more information.

No, you don't absolutely need these specific tools to enjoy the teas in your MOMOCA Moments box.

While the complimentary tea tools enhance the authentic experience and can improve the preparation of certain teas (particularly matcha), we design each box to be enjoyable with basic kitchen items you likely already have:

For most Japanese teas: • Any teapot or infuser • Regular cups or mugs • Standard kitchen measuring spoons

For matcha preparation: • A small bowl • A regular whisk or milk frother can substitute (though with different results) • A regular spoon for measuring

Each MOMOCA Moments box includes detailed instructions for preparing the teas with both traditional tools and common household alternatives. We provide these guidelines so everyone can enjoy the teas regardless of what equipment they have available.

The complimentary tea tools are designed to elevate your experience and connect you more deeply with Japanese tea traditions, but they're not required for basic enjoyment of the premium teas in your box.

Traditional Japanese tea tools significantly enhance your tea experience through both functional benefits and cultural connection:

Japanese Tea Cup (3-Month Gift) 

• Proper size and shape to appreciate aroma and flavor profiles

• Ideal thickness to maintain appropriate temperature

• Ergonomic design for comfortable holding

• Aesthetic beauty that engages visual senses

• Creates an authentic connection to Japanese tea culture

Bamboo Tea Whisk/Chasen (6-Month Gift) 

• Creates the perfect froth and texture in matcha that's impossible to achieve with standard kitchen tools

• Distributes matcha powder evenly to prevent clumping

• Incorporates the precise amount of air for optimal flavor release

• Allows you to experience the meditative aspects of traditional whisking

• Handcrafted design represents centuries of refined technique

Complete Tea Ceremony Set (Annual Gift) 

• The teapot's specific design enhances flavor extraction and pouring precision

• The matcha bowl's shape and depth are optimized for proper whisking technique

• The ceremonial tea spoon measures the exact amount of tea powder

• Using the complete set creates a harmonious flow between preparation steps

• The collective aesthetic creates a dedicated space for mindful enjoyment

Beyond the functional benefits, these traditional tools connect you to centuries of Japanese tea culture. The intentional movements and rituals associated with using proper tea tools transform a simple drink into a mindful experience—a moment of tranquility and appreciation in your day.

Each tool has been refined over generations to perfect the tea experience, making them not just implements but cultural artifacts that bring authenticity to your MOMOCA Moments.